Refund & Return policy

Thank you for shopping at orendatly.com. We are committed to offering quality products and reliable customer service. Please review our return, exchange, and refund policy below.

Return Time Limit

You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted.

Return Conditions

Items must be unused, in their original condition, and returned in their original packaging.

Damaged, altered, or non-resellable items are not eligible for return, except where required by applicable law.

A receipt or proof of purchase is required.

How to Start a Return

Email us at support@orendatly.com with your order number, reason for return, and relevant product photos or videos.

Once your request is approved, we will provide return instructions. Returns sent without prior authorization will not be accepted.

Return Shipping Fees

Customer-initiated returns: Customers are responsible for return shipping costs, which depend on the selected courier. Return shipping fees will not be deducted from your refund.

Returns due to our error: If an item arrives damaged, defective, or incorrect, return shipping is free.

Damaged Items

Please inspect your order upon delivery and contact us within 48–72 hours if you receive a damaged or defective product. We may request photos or videos to help resolve the issue promptly.

Exchanges

Please indicate your exchange request when initiating a return. All exchanges are subject to product availability.

Order Cancellations

Orders may be canceled before they are shipped or processed for fulfillment. Once an order has shipped, cancellation is no longer possible.

You may request a return after delivery in accordance with our return policy. Please contact us promptly with your order details if you have any concerns.

Incorrect Items

If you receive an incorrect item, you may choose to keep it for a partial refund or request the correct product.

After receiving your returned item, we will send the correct product or issue a full refund.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–7 business days. Additional processing time may be required by your bank or card issuer.

Return Address

Please do not send returns to our company address unless instructed. The appropriate return address will be provided after your return request is approved.

If you have not received your refund more than 7 business days after approval, please contact us at support@orendatly.com.

Your satisfaction is important to us. For any additional questions about returns, exchanges, or refunds, please reach out to our customer support team.