Payment Policy

GENERAL QUESTIONS

What is the status of my order?

Once your order is placed, you will receive a confirmation email. Shipping updates and tracking information will be provided once your order has been dispatched.

Can I change my order?

Orders can only be modified before they are processed for shipping. Once your order status changes to "Preparing for Shipping," "Shipped," or "Delivered," we can no longer make changes.

Which currency will I be charged in?

All transactions on orendatly.com are processed in USD. If your credit or debit card uses another currency, your bank or card issuer will apply the applicable exchange rate. Additional currency conversion fees may apply.

SHIPPING

Where do you ship?

We currently ship to Australia, Canada, the United Kingdom, and the United States only. Please refer to our Shipping Policy for additional details.

How long does it take to ship my order?

Orders typically require 1–7 business days for processing before shipment. Delivery times vary depending on the selected shipping method and destination.

How can I track my package?

You will receive an order confirmation email after placing your order. Once your package has shipped, we will send you tracking information so you can monitor its delivery status.

What if I'm not home when my package arrives?

If delivery is unsuccessful, the shipping carrier may attempt delivery again, contact you to arrange another delivery date, or hold your package at a local collection point. Available options depend on your destination and shipping provider.

RETURNS

Do you accept returns?

Yes, we accept returns under the following conditions:

• The item must have been purchased from orendatly.com.

• The item must be unused, in its original condition, and in its original packaging.

• Return or exchange requests must be submitted within 30 days of delivery.

• Damaged or defective items should be reported within 48–72 hours of receipt.

To request a return, please contact our customer support team.

Can I exchange an item?

Yes, exchanges are accepted under the same conditions as returns and are subject to product availability. Please specify that you would like an exchange when contacting our customer support team.

Are returns free?

To initiate a return, please contact our customer support team to obtain the appropriate return address. Once approved, securely package the item in its original packaging and include proof of purchase.

Return shipping is free for damaged, defective, or incorrect items caused by our error. For customer-initiated returns, customers are responsible for return shipping costs. Return shipping fees will not be deducted from your refund.

How long does it take to process a return?

Returns are generally reviewed and confirmed within 5–7 business days after the package arrives at our warehouse.

Once your return is accepted, refunds, exchanges, or store credits will be processed within 5–7 business days. Refunds will be issued to the original payment method, and additional bank processing time may apply.

If you have any further questions or concerns, please contact our Customer Support Center. We are happy to assist you.